Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contactus@squeaksandsproutsfarm.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contactus@squeaksandsproutsfarm.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contactus@squeaksandsproutsfarm.com.

SQUEAKS & SPROUTS

RETURN & REFUND POLICY (DROPSHIPPING)

Last Updated: 5 September 2026

Applies To: Customers purchasing from Squeaks & Sprouts (“Store”)

1) About This Policy / Dropshipping Notice

Some or all items purchased from Squeaks & Sprouts may be fulfilled and shipped by third-party suppliers/vendors (“Vendors”). Because the Store relies on Vendors for fulfillment, return eligibility, refund timing, and refund amounts may be influenced by Vendor terms and shipping/fulfillment outcomes.

By ordering, you agree to this Return & Refund Policy.

2) Return Eligibility (When Returns Are Accepted)

We accept returns only for eligible items under the conditions below.

2.1 Eligible return reasons include:

Damaged items upon arrival

Defective items (not functioning as intended upon arrival)

Incorrect items received (wrong product vs. your order)

Missing items/components due to fulfillment errors

2.2 Return request window:

You must initiate a return request within 30 days from the date of delivery.

3) Items Generally Not Eligible for Return

Unless otherwise required by applicable US consumer protection laws, returns may be denied for:

Perishable goods (food, consumables, etc.)

Personal/hygiene items (e.g., underwear, masks, earrings, etc.)

Customized or personalized items

Final sale/clearance items (if clearly marked)

Gift cards

Items that have been used, worn, washed, installed, or altered

Items that show normal wear not caused by shipping damage or manufacturing defects

Items returned without authorization or outside the return request window

Vendor note: If a Vendor policy is more restrictive, the stricter policy may apply.

4) Refunds & Store Credit

Refunds depend on the return reason, item condition, and Vendor approval where applicable.

4.1 Refund options (where eligible):

Full refund (item price)

Partial refund (if the item is not returned in resalable condition)

Store credit (acceptable alternative when refunds are restricted, not available, or as decided based on Vendor rules)

4.2 Fees that may be excluded or deducted:

Shipping/delivery charges (unless the issue is Vendor-caused like damaged/incorrect items)

Return shipping fees (unless the item is defective/incorrect and return is approved)

Payment processing fees (if applicable)

Any restocking fee (only if clearly disclosed at checkout or required by law)

5) Return Shipping Costs (Who Pays?)

Because orders may ship from different locations, return shipping rules vary by case.

5.1 If the item is damaged/defective/incorrect:

The Store will review your claim and, if approved, provide return instructions.

Return shipping costs may be covered by the Store or deducted depending on Vendor policy and case details.

5.2 If you changed your mind / ordered incorrectly:

Return shipping is typically the customer’s responsibility.

Refunds may be reduced or denied based on the Vendor’s return rules and the item’s condition.

6) Proof Required for Returns

To process a return/refund/store credit request, please provide:

Your order number

Photos and/or a short video showing:

The issue (damage/defect/incorrect item)

Packaging and shipping labels (especially if damaged)

Product details/serial number (if applicable)

We may delay or deny claims without sufficient evidence.

7) Return Request Process (How to Start) 🧾

Initiate your return request within 30 days of delivery by contacting us at:

contactus@squeaksandsprouts.com

Include:

Order number

Reason for return

Photos/videos (if applicable)

After review, we will respond with one of the following:

Approval to return (with instructions)

Replacement (if available)

Refund (where eligible)

Store credit

Denial (if not eligible)

Important: Returns must be approved in advance. Items returned without authorization may be refused.

8) Processing Times ⏳

Due to Vendor involvement:

Return request review: 1–5 business days

Refund/store credit processing (approved cases): 3–10 business days

Refund posting time by banks/payment providers: additional 1–5 business days

9) Replacements

If a replacement is approved and available:

The replacement may ship from the Vendor.

Delivery time may vary depending on inventory and fulfillment.

If a replacement is not available, we may offer store credit or a refund where permitted.

10) Partial Shipments / Multiple Deliveries

If an order ships in multiple packages:

Each package may have different delivery dates.

Return eligibility is generally based on the delivery date of the affected item(s).

11) Lost, Stalled, or Delayed Shipments

If tracking shows the package is lost or stuck:

contactus@squeaksandsprouts.com

We will coordinate with the carrier/Vendor to:

Initiate a carrier trace

Confirm whether reshipment is possible

Determine refund eligibility where allowed

12) Wrong Address / Undeliverable Shipments

If you provided an incorrect address or the shipment is returned as undeliverable:

We may attempt to resolve where possible.

Reshipment/refunds depend on carrier/vendor outcomes.

Additional shipping charges may apply.

13) Condition of Returned Items

To be eligible for return processing, items must be:

Unused and in resalable condition

Returned with original packaging (where possible)

Returned with all accessories/parts/manuals (if applicable)

Free from customer-caused damage

14) Vendor Policy Compliance & Conflicts

This policy applies to orders placed with Squeaks & Sprouts. Since items are fulfilled by multiple Vendors, Vendor-specific return terms may apply. If Vendor terms conflict with this policy, the stricter terms may be enforced.

15) Customer Support & Contact

For returns and refund/store credit requests, contact:

Email: contactus@squeaksandsprouts.com

Customer Support Hours: Mon–Fri, 8:00am–5:00pm Central Time

16) Disclaimer / Important Notes

Returns initiated without approval may be refused.

The Store is not responsible for returns sent without authorization or outside the return process.

This policy does not limit your rights under applicable US consumer protection laws.

Agreement

By placing an order with Squeaks & Sprouts, you confirm that you have read and agree to this Return & Refund Policy.

Squeaks & Sprouts